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General Frequently Asked Questions

Please filter our FAQs by selecting any of the topics below.

All Topics Contact Delivery Discounts Disposal GTLS Gift Certificates Gift Vouchers Limited Editions Maintenance Military Movement Purchasing RETURNS Returns Timekeeping Upgrade Warranty Cover Water Resistance Warranty and Servicing FAQs

Are Nite watches approved by the military?

The GTLS technology used to illuminate the dial, numerals and hands of the watch are produced to a military specification in Switzerland. The MX10 range is registered with a NATO stock number which is engraved on the case back as confirmation that it has been approved by NATO and can be issued to a NATO registered military unit.

Can I have the back plate engraved?

We can arrange for back plates to be engraved prior to dispatch for large orders. For further information please contact us on +44 (0)1202 487757 or email admin@nitewatches.com.

Can I make an order by telephone?

If for any reason you do not wish to use our secure server to place your order or you would like to pay by another method such as cheque or bank transfer – we can be contacted on +44 (0)1202 487757

Can I return my purchase?

If your watch is within the 28 day returns guarantee period then you can return your order to us for an exchange or full refund. For instructions on returning products to Nite please email sales@nitewatches.com.

All return periods being from the date you receive the goods. Items which have been worn or display signs of wear are unable to be returned for a full refund – this does not affect your statutory rights.

Customised watches are excluded from our returns policy.

We recommend that Item(s) being returned should be sent using a registered and insured postal service such as DHL or USPS. You are responsible for fully shipping and insuring the returned goods to us. We do not accept liability for any loss or damage of returned goods during transit. Claims for lost goods shipped by You must be dealt with by You as the sender.

If you would like to return your purchase for an exchange then we will send your replacement to the original delivery address, subject to a delivery charge.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 – 10 working days depending on your payment method issuer.

Return address: Nite International Ltd, Saxon Centre, 11 Bargates, Christchurch, Dorset, BH23 1PZ, United Kingdom

Can I take my watch to a local jeweler for battery replacement/service?

Repairs to your watch during the warranty period MUST be carried out by an official Nite service center.

Failure to adhere to this requirement will invalidate your warranty. If the warranty term has expired, repairs, servicing and battery replacement can be carried out by an alternative service center or with us. However, we strongly recommend that you seek a reputable service center with trained technicians and the facilities to perform a pressure test so that water resistance is maintained. Please note that service centers that are not registered with Nite may not have all of the components required to carry out an efficient service.

Can I upgrade my existing Nite watch?

Yes, you can receive up to $130 off any of our full priced watches* when you upgrade your existing Nite watch.  We accept watches in any condition, regardless of whether they are working, discontinued or current models, with or without a strap.  For full terms and conditions together with instructions on how to take advantage of this offer see below.

Upgrade discount Terms and Conditions

Receive up to $130 off any full priced model*

To take advantage of this simply send us your existing Nite watch using the Warranty, Returns and Upgrade form stating which model you would like to upgrade to.

Upon delivery we will contact you to take payment for your new watch and apply the respective discount amount as per the list below.

Choose a model from the MX10 series and receive $70 off

Choose a model from the ICON series and receive $70 off

Choose a model from the HAWK series and receive $70 off

Choose a model from the MARQUESS series and receive $70 off

Choose a model from the ALPHA series and receive $100 off

Choose a model from the ICON AUTOMATIC series and receive $130 off

*Exclusions may apply

Can I use PayPal to make my purchase?

Yes, we accept PayPal as a payment method. Please be advised however that PayPal are only able to confirm addresses in the UK, US and Canada. Transactions from all other countries (and any unconfirmed accounts) are not covered by their Seller Protection Insurance. Therefore, we require further confirmation of name and address before items can be dispatched. This is to ensure both the PayPal account holder and Nite are covered if the transaction is fraudulent. Following an order that is not covered by PayPal, a Nite representative will contact you with further details on how to confirm your identity and guarantee dispatch promptly.

Can my order be left with a neighbour or in a convenient place?

No, items must be delivered to the address provided on the order and must be signed for. If it is more convenient for a neighbor to receive your delivery, you must specify their name and address in the “shipping address” section of the checkout stage. Alternatively, a work address can be used to ensure a signature is obtainable. Any comments included on orders requesting packages to be left at alternative places will be ignored.

Can my order be shipped to a different country?

Yes, simply use the drop down menu at the checkout to select the country for delivery and provide a full address. If you wish to have your item shipped to a country that is not listed in the drop down menu please contact our sales team on +44 (0)1202 487757.

Can Nite size my bracelet before dispatch?

Yes, if you select a size option from the drop down menu on the product page we will adjust the bracelet for you before dispatch at no extra cost. *

The available size options are based on the removal of links and adjustment of the bracelet buckle clasp.

* We do not accept responsibility if any further adjustments are required.

Do you offer a discount for military personnel?

Yes, we offer a 10% discount on all full priced watches. Please note a copy of your military ID will be required to receive the voucher code. Please contact admin@nitewatches.com for more details.

Do you offer any discounts?

By joining our members club, Unite, you will be kept up to date with any special offers and promotions that may become available. Other discounts are available for existing Nite watch owners such as for any second purchase within a year, upgrades, and for members of the armed forces.

Do you ship to FPO or APO addresses?

Yes. Please include your APO/FPO address with the 9-digit zip code at checkout. Standard domestic shipping rates apply, but delivery times may be as long as 30 days or more.

Your order is being shipped from the United Kingdom and you have not been charged Sales Tax on the value of your purchase.Your shipment may be subject to import taxes and/or duties levied by your National Customs Office.

Charges for import duties or other taxes are the sole responsibility of the customer.

Address Formatting Instructions:
To make sure your package reaches its destination, follow these instructions for entering a military address.
Do not use special characters or punctuation (such as %, &, ‘, -, ?, !, etc.).
For Army, Navy, Air Force and Marines: Enter Unit Number and Box Number in the “Address” field.
For Ships: Enter Ship Name and Hull Number.
For Air Force: Enter PSC Number and Box Number.
In “Address Line 2,” enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).
In the “City” field, enter APO or FPO.
Please note: We cannot ship to city codes other than APO or FPO for military shipments. Entering a city other than APO or FPO will result in your order being delayed or possibly canceled. Also, do not enter the state in this field. (Incorrect: APO AE, AE.) If you are stationed in a war zone, our system also may not recognize your address. Please review your entry for accuracy and check the box to accept terms and conditions to send to your address. This will allow you to proceed with your order.
In the “State” field, select one of the following:
AE – Armed Forces Europe, Middle East, Africa and Canada
AA – Armed Forces Americas
AP – Armed Forces Pacific
In the “ZIP Code” field, enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Any other ZIP codes in combination with AE, AA or AP will result in delays or cancellation of your order. Your billing address ZIP code (or home address code) cannot be used in place of a military ZIP code.
In the “Country” field, use the default choice of USA.
In the “Phone” field, we suggest entering the phone number of a family member or friend who is stateside. The field does not accept international numbers.

Does Nite offer a disposal service?

Yes. We comply will all WEEE requirements. If you need to dispose of your watch, please send it into us at Watch Disposal Department, Nite International Limited, Saxon Centre, 11 Bargates, Christchurch, Dorset BH23 1PZ, United Kingdom. Please note that we offer an upgrade scheme whereby you may be able to receive a 30% discount on a new purchase when you part-exchange your old Nite watch.

Does Nite Watches offer gift certificates?

Yes gift certificates can be purchased from this website on the gift certificates page in the Nite store.

Gift certificates can be redeemed by the recipient in any quantity to cover partially or in full the value of any watch purchase. Gift certificates are non-refundable and can only be redeemed at full face value.

Extended Christmas Returns 2017

Our returns policy is extended for the Christmas season.  Any watches purchased between 1st November and 11th December 2017 (anything purchased after the 11th December 2017 will qualify for our 28 days returns policy) can be exchanged or returned up until 8th January 2018, giving you peace of mind when ordering from us.

All returns are subject to our standard returns policy

How accurate are Nite watches?

All of our watches are fitted with Swiss-made Ronda movements with a manufacturer’s accuracy rating of +/- 10-20 seconds a month.

How can I contact Nite Watches directly?

The answers to most questions can be found in the FAQ pages.

However, if you cannot find what you are looking for or have a special enquiry we can be contacted by telephone +44 (0)1202 487757 or Email – sales@nitewatches.com

How do I keep my watch clean?

Nite watches can be cleaned by using a soft tooth brush and warm water in the event that they are dirtied by mud or dust.

How do I register a warranty claim?

Please follow the link below to complete the Service Center Returns form and press submit. This will automatically register your return and allocate a reference number which will be emailed to you. Once you have completed the form and received your confirmation, please send your watch with your name and reference number to the address provided.

Click to complete our Service Centre Returns form

How do I track my order?

Once your item has been dispatched, we will email you with a tracking number for your delivery. Please use the relevant shipping website to trace your package.

How do I use my gift certificates to purchase a watch?

Vouchers can be redeemed by the recipient in any quantity to cover part value or full value of any watch purchase. Vouchers are none refundable and can only be redeemed at full face value.

Gift Vouchers will contain a unique code that can be entered at the checkout in our online store to discount your order total. You can purchase Nite Gift Vouchers here.

Is my watch insured during transit?

All of our shipments are fully insured against loss or damage during transit. If you believe that your item has been lost or damaged in the post or has not arrived within estimated delivery times, please contact Nite International Limited on +44 (0)1202 487757 or email admin@nitewatches.com with details of your order. As all shipments are fully traceable, we will contact the relevant shipper on behalf of the recipient, keeping you informed throughout of an estimated date of replacement.

Is there any danger of radiation from the tritium in the GTLS?

“No. There is absolutely no risk whatsoever from wearing a watch with GTLS. The low energy electrons of tritium inside a GTLS cannot escape, and only the rupture of the light source would free the tritium gas which is so minimal that it would quickly disburse.

On average, we are all exposed to natural radiation sources in everyday life from both space and our surroundings to about 2.4Sv a year, depending on geographic location. While wearing a Nite watch, you are exposed to zero additional radiation. In the unlikely event of the watch being destroyed and all of the vials simultaneously breaking, the exposure would be 30,000 times lower than the daily average.”

Limited Edition Terms & Conditions

All Limited Edition watch orders are subject to our existing Terms and Conditions together with all points listed below.

 

1. The estimated delivery that is shown when you reserve your MX10 Limited Edition watch is the best available date know to us.  In the unlikely event that this date changes to a later date we will contact you by e-mail to notify you.

 

2. The reservation of a marked serial number watch is only certified following confirmation the payment is complete and cleared with our payment processor. Where payments fail or are declined we cannot guarantee the reservation of a specific serial numbered watch.

 

3. Nite International Limited reserve the right to request secondary identification to qualify any order and when needed will reserve a serial number for a maximum of 48 hours at our discretion.

 

4. The purchase of a Limited Edition model is covered by the standard terms of our 14 day money back guarantee. *

 

5. The purchase of a Limited Edition model does not qualify for our extended Christmas returns policy.

 

6. The use of discount codes, military discount or competition gifts are not permitted with the purchase of any MX10 Limited Edition models.

 

7. Nite International Limited cannot offer bespoke case back engraving on any MX10 Limited Edition models. **

 

* Due to the bespoke nature of these products Nite International Limited can only give a full refund if the goods are received in perfect condition and in the original packaging. Returns that are not in perfect condition will not be refunded and will be returned to you.

**Customers are welcome to seek the services on an engraver of their own accord. The supply of spare parts is limited and Nite International Limited cannot supply replacement parts following damage incurred by an unauthorised engraver.

My gift certificate/discount code does not work

If your gift certificate code is not working please call us at +44 (0)1202 487757 or email  admin@nitewatches.com

My payment has failed

In the event of your attempted card payment not completing successfully we recommend that you contact your bank and advise them that you are making a payment to us and then reattempt the transaction.

Occasionally international payments can be stopped by the card issuer as a precautionary measure.

What are your Christmas opening hours?

Monday 25th December – CLOSED

Tuesday 26th December – CLOSED

Wednesday 27th December – 09:00 – 17:00 (GMT)

Thursday 28th December  – 09:00 – 17:00 (GMT)

Friday 29th December – 09:00 – 17:00 (GMT)

 

Monday 1st January  – CLOSED

Tuesday 2nd  – 09:00 – 17:00 (GMT)

What are your office opening hours?

Our UK office in Christchurch, Dorset is open Monday to Friday 9:00 – 17:00 GMT.

What if I want to change my order?

If your order has not yet been dispatched please contact us at +44 (0) 1202 487757 or email  admin@nitewatches.com to make changes. Charges will be adjusted depending on which item you change to. Please note that once your order has been dispatched we can only change or replace the item once it has been returned to us in the original packaging and in brand new condition, or if an additional payment is made for the alternative item. Shipping costs for items that have already been dispatched cannot be refunded.

What is GTLS illumination technology?

All Nite watches feature a specialised illumination technology known as Gaseous Tritium Light Source (GTLS). This completely self-powered illumination is achieved when electrons are emitted from the tritium gas, to excite the phosphorous lining of the GTLS producing a continuous cold light source that will typically last between 10 and 20 years without any external power source. This highly specialised technology is also used in military hardware and pioneering safety equipment where a guaranteed light source is needed for safe operations in hazardous environments and conditions.

What is pressure testing?

A pressure test during the service or repair will determine whether your watch is still water resistant to the manufacturer’s specification. This test is always required when a repair or service has taken place and the case has been opened.  It is recommended that servicing, replacing the gaskets and seals and pressure testing should be carried out every two years on watches that are regularly used in water to ensure continued water resistance.

What is the cost of delivery?

Enjoy free shipping on all orders. Watches are sent by DHL and all other items by AU Postal Service.

What security checks are made to authorize my payment?

Nite International Limited uses sophisticated anti-fraud screening software and operates strict security checks to verify the authenticity of all orders. This process includes confirmation of billing address, e-mail verification and third-party assistance. Please be aware that if this process cannot be completed we will contact you for further confirmation at the email address provided with the order. In the instance that an order cannot be verified to the satisfaction of Nite International Limited, we will refund the card or PayPal payment and the order will not be dispatched. Please note that your billing address MUST match the address that is registered with your card.

If you have any questions or concerns about this process please contact admin@nitewatches.com for advice on how to ensure your order is processed smoothly.

What should I avoid when wearing my watch?

Steamy environments; wearing a watch in a hot, steamy environment can potentially cause the case to expand and contract resulting in condensation inside the watch that may damage vital internal parts.

Magnetic fields; placing your watch near speakers, refrigerators or other items with strong magnetic fields can potentially cause the movement to fail or function incorrectly.

Leaving the crown out or unscrewed when worn in water

Extreme temperatures above 140f or 60c and below -40f or -40c. Extreme changes in temperature can cause the case to expand and contract resulting in condensation to form inside the watch.

Heavy constant vibration or sudden impact; for example with pneumatic drills and machinery or dropping onto hard surfaces

Chemical Products: Avoid contacts with solvents, detergents, perfumes and cosmetic products which can affect the life span of a polymer straps and potentially crown gaskets and seals

What should I do if my watch needs repairing or servicing?

Nite deals with all repairs at our UK service center. Please follow the link below to complete the Service Center Returns form and press submit. This will automatically register your return and allocate a reference number which will be emailed to you. See link below for service charges. Once you have completed the form and received your confirmation, please send your watch with your name and reference number to the address provided.

 Click to complete our Service Centre Returns form

When will my order be dispatched and how long does it take to arrive?

Following third party security checks, orders are processed and dispatched within 12-48 hours.

Watches are dispatched via DHL, who estimate delivery within 3-7 days depending on destination.

Straps, bezels and tools are dispatched via tracked and sign-for postage. Small parts are shipped via First Class postage.

When will my watch need servicing?

Watches require regular servicing to maintain optimum efficiency. Service is normally required every 3-5 years.

Where are the movements manufactured?

All Nite movements are made in Switzerland by one of the world’s leading Swiss movement manufacturers, Ronda. Their analogue and chronograph products are exacting and precise.

Where can I buy a Nite watch?

Nite watches can only be purchased directly from the official brand website. Nite watches are not available from traditional retailers or other websites. This direct-to-consumer approach enables us to provide the best possible customer service and aftercare.

Where can I purchase replacement parts?

Replacement straps, pins and MBS bezels can be purchased by visiting the store page.

All other parts such as batteries and movements can be replaced by our authorised technician during a service or repair. Nite does not stock and cannot supply movements or batteries.

Will I be charged VAT or tax and customs duties?

Your order is being shipped from the United Kingdom and you have not been charged Sales Tax on the value of your purchase.

Your shipment may be subject to import taxes and/or duties levied by your National Customs Office. Charges for import duties or other taxes are the sole responsibility of the customer.

Will I need to sign for my order on delivery?

Yes. All shipments of watches and recorded delivery items will require a signature upon arrival. In the instance that a signature cannot be obtained, a calling card will be left by the courier at the address with details for rearranging delivery or collection from your local depot. If the item is not collected and subsequently returned to Nite International, postage will be charged to resend the item.

Will my order arrive before Christmas?

To avoid disappointment please see our  recommended last order dates for Christmas delivery below *

 

Watches (DHL)

United Kingdom – Tuesday 19th December 2017

Europe – Thursday 14th December 2017

United States of America – Thursday 14th December 2017

Rest of the World – Thursday 14th December 2017

 

Accessories (Royal Mail)

United Kingdom – Friday 15th December 2017

Europe – Tuesday 12th December 2017

United States of America – Monday 11th December 2017

Rest of the World – Monday 11th December 2017

 

* The dates shown have been presented to us by our service providers and are strictly for guideline purposes only. Nite International Limited accept no liability where an estimated delivery date is exceeded.