Returns, refunds & exchanges
If your watch is within the 28 day returns guarantee period then you can return your order to us for an exchange or full refund.
All return periods being from the date you receive the goods. Items which have been worn or display signs of wear are unable to be returned for a full refund – this does not affect your statutory rights.
Customised watches are excluded from our returns policy.
We recommend that Item(s) being returned should be sent using a registered and insured postal service.
If you would like to return your purchase for an exchange then we will send your replacement to the original delivery address.
Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 – 10 working days depending on your payment method issuer.
If you have any questions then please send an email to firstname.lastname@example.org
Return address: Nite Watches, Saxon Centre, 11 Bargates, Christchurch, Dorset, BH23 1PZ, United Kingdom
Our products are packaged safely and securely to ensure they arrive in perfect condition. However, goods in transit can sometimes be subject to damage and may arrive in an unsatisfactory condition. In the unlikely event of this occurrence, please take a photograph of the damage and email email@example.com for instructions on returning the item(s) to us.
We are always very disappointed on the rare occasion our customers receive a faulty item. If you have identified a fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Please email firstname.lastname@example.org or call us on (+44) 01202 484757 for instructions on returning the item(s) to us.
After we have received and inspected the returned item, we will replace it free of charge. Should a refund be requested, then a refund will be made within 14 days of receipt. In these circumstances we will also pay you the cost of the return postage to an upper limit of $20.00. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
This does not affect your Statutory Rights. It is important and a requirement that when returning goods from overseas you complete a customs declaration form as “returned unwanted goods with nil value”. Nite Watches does not accept any liability for subsequent charges incurred such as Import Duty and processing costs due to inadequate marking of the returned package.