Frequently Asked Questions

 

What are your office opening hours?

We are open Monday to Friday between 09:00 - 17:00 (UK Time)  

 

Do you have a list of stockists?

We only sell direct through our website. If you wish to see the products in person then you can arrange a visit to our showroom in Christchurch, just a few miles east of Bournemouth. Please send an email to theteam@nitewatches.com to arrange a visit.    

 

What is Tritium?

Tritium,also known as GTLS, which stands for Gaseous Tritium Light Source is the most reliable form of watch illumination. Further information can be found here on our dedicated Tritium page.    

 

How do I return my watch order to you?


If you receive your order and decide that it is not suitable and would like to return it for an exchange or refund then please send an email to theteam@nitewatches.com for instruction on returning your item to us. Returned items must be within the 28 day returns period and in brand new condition with the original packaging. Any spare links or additional items received with your order must also be returned. Products that show signs of wear or damage will not be accepted for refund and a return postage charge will apply.    

 
How accurate are Nite Watches?


Our quartz watches are fitted with Swiss-Made Ronda movements with a manufacturer's accuracy rating of -10/+20 seconds a month. Our automatic watches are fitted with the Swiss-Made Sellita SW200-1 movement with a manufacturer's accuracy rating of +/- 12 seconds a day.      

 

Will my watch glow the same as on screen?


We use both photography and computer-generated imagery to display our products on our website. We have made every effort to display the colours and illumination accurately and fairly. However, please note that actual products may vary slightly depending on your screen resolution and settings. If you have any questions relating to this then please do get in touch via theteam@nitewatches.com    

 

Will I be charged VAT?


EU VAT Sales Tax at 20% is automatically charged on all orders that are shipped to the UK and within the EU. Orders shipped to addresses outside of the EU are subject to VAT exemption in accordance with the UK Customs and Excise rulings. It is the responsibility of the purchaser to pay all subsequent import tax and duty on goods shipped to their respective country. In the instance that items are returned to Nite Watches as a result of rejected payment, subsequent charges incurred will be deducted from any refund issued.  

 

 

Got a different question? Let us know by emailing us on theteam@nitewatches.com and we will be happy to help.