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General Frequently Asked Questions

Please filter our FAQs by selecting any of the topics below.

All Topics Contact Delivery Discounts Disposal GTLS Gift Vouchers Limited Editions Maintenance Military Movement Purchasing RETURNS Returns Timekeeping Upgrade Warranty Cover Warranty and Servicing FAQs

Are Nite watches approved by the military?

The original MX10-001 back in early 2005 was developed for the military and was certified with a NATO stock number.
Due to its failsafe illumination system, tough construction and NATO stock number one of the UK Special Forces was so impressed that they ordered 300 of them as standard issue.
Since then the Nite MX10 has become an iconic timepiece with outstanding military heritage and has been developed and improved over the years into what it is today with Swiss movement, Swiss GTLS illumination technology and a slimmer, yet still hardy stainless steel casing.
“Civilians” undertaking activities such as night sailing, camping or diving appreciate them for the same reasons that caused the military to recognise this watch as a superior timepiece.

Can I change my order?

If your order has not yet been dispatched please contact us on +44 (0)1202 487757 or email admin@nitewatches.com to make any changes. Charges will be adjusted, depending on which item you change to. Please note that once your order has been dispatched we can only change or replace the item once it has been returned to us in the original packaging and in brand new condition or if an additional payment is made for the alternative item. Shipping costs for items that have already been dispatched cannot be refunded.

Can I have the back plate engraved?

We can arrange for back plates to be engraved prior to dispatch for large orders. For further information please contact us on +44 (0)1202 487757 or email admin@nitewatches.com.

Can I make an order by telephone?

If for any reason you do not wish to use our secure server to place your order and would like to pay by another method such as bank transfer – we can be contacted on +44 (0)1202 487757

Can I take my watch to a local jeweller for battery replacement/service?

Repairs to your watch during the warranty period MUST be carried out by an official Nite service centre. Failure to adhere to this requirement will invalidate your warranty.

If the warranty term has expired, repairs, servicing and battery replacement can be carried out by an alternative service centre or with us. However, we strongly recommend that you seek a reputable service centre with trained technicians and the facilities to perform a pressure test so that water resistance is maintained. Please note that service centres who are not registered with Nite may not have all of the components required to carry out an efficient service.

Can I try on a Nite watch before I decide to buy?

The convenience of buying directly from our website allows you to try on a Nite watch in the comfort of your own home with the knowledge that you can return it to us within 14 days if for any reason it is not suitable.

Can I upgrade my existing Nite watch?

Yes, you can receive up to £100 off any of our full priced watches* when you upgrade your existing Nite watch.  We accept watches in any condition, regardless of whether they are working, discontinued or current models, with or without a strap.  For full terms and conditions together with instructions on how to take advantage of this offer see below.

 

Upgrade discount Terms and Conditions

Receive up to £100 off any full priced model*

To take advantage of this simply send us your existing Nite watch using the Warranty, Returns and Upgrade form stating which model you would like to upgrade to.

Upon delivery we will contact you to take payment for your new watch and apply the respective discount amount as per the list below.

Choose a model from the MX10 series and receive £50 off

Choose a model from the ICON series and receive £50 off

Choose a model from the HAWK series and receive £50 off

Choose a model from the MARQUESS series and receive £50 off

Choose a model from the ALPHA series and receive £75 off

Choose a model from the ICON AUTOMATIC series and receive £100 off

0% finance is not available when upgrading.

*Exclusions may apply

Can I use PayPal to make my purchase?

Yes, we accept PayPal as a payment method. Please be advised however that PayPal are only able to confirm addresses in the UK, US and Canada. Transactions from all other countries (and any unconfirmed accounts) are not covered by their Seller Protection Insurance. Therefore, we require further confirmation of name and address before items can be dispatched. This is to ensure both the PayPal account holder and Nite are covered if the transaction is fraudulent. Following an order that is not covered by PayPal, a Nite representative will contact you with further details on how to confirm your identity and guarantee dispatch promptly.

Can my order be left with a neighbour or in a convenient place?

No, items must be accepted at the address provided on the order and receive a signature. If it is more convenient for a neighbour to receive your delivery, you must specify their name and address in the ‘shipping address’ section of the checkout stage. Alternatively, a work address can be used to ensure a signature is obtainable.  Any comments included on orders requesting packages to be left in alternative places will be ignored.

Can my order be shipped to a different country?

Yes, simply use the drop down menu at the checkout to select the country for delivery and provide a full address. If you wish to have your item shipped to a country that is not listed in the drop down menu please contact our sales team on +44 (0)1202 487757.

Can Nite size my bracelet before dispatch?

Yes, if you select a size option from the drop down menu on the product page we will adjust the bracelet for you before dispatch at no extra cost. *

The available size options are based on the removal of links and adjustment of the bracelet buckle clasp.

* We do not accept responsibility if any further adjustments are required.

Do Nite offer a disposal service?

Yes, we comply will all WEEE requirements. If you need to dispose of your watch, please send it into us at Watch Disposal Department, Nite International Limited, Saxon Centre, 11 Bargates, Christchurch, Dorset BH23 1PZ. Please note that we offer an upgrade scheme whereby you may be able to receive a discount up to £75 on a new purchase when you part-exchange your old Nite watch.

Do Nite Watches offer gift vouchers?

Yes gift vouchers can be purchased from this website on the gift vouchers page in the Nite store.  Vouchers can be redeemed by the recipient in any quantity to cover part value or full value of any watch purchase.

Vouchers are none refundable and can only be redeemed at full face value.

Do you offer a discount for military personnel?

Yes, we offer a 10% discount on all full priced watches. Please note a copy of your military ID will be required to receive the voucher code. Please contact admin@nitewatches.com for more details.

Do you offer finance?

Yes, we have partnered with DivideBuy Retail Finance.

You can apply for interest free credit by selecting this method of payment at the final stage of the checkout process.

For full details please click here

Do you ship to BFPO or APO addresses?

Yes, please include your BFPO or APO number in the postcode box at checkout. VAT will be charged on all BFPO orders inside the European Community. Orders shipped to BFPO addresses outside of the European Community are subject to VAT exemption in accordance with the UK Customs and Excise rulings.

Extended Christmas Returns 2017

Our hassle-free returns policy is extended for the Christmas season.  Any watches purchased between 1st November and 11th December 2017 (anything purchased after the 11th December 2017 will qualify for our 28 days returns policy) can be exchanged or returned up until 8th January 2018, giving you peace of mind when ordering from us.

All returns are subject to our standard returns policy

What’s more, you can also enjoy free UK delivery, free UK returns and 0% finance when shopping online with us.

Free returns UK mainland

If your watch is within the 28 day returns guarantee period then you can return your order to us free of charge for an exchange or full refund.  Simply contact us via sales@nitewatches.com to notify us of your intent to return the product and we will organise the collection through DHL Express on your behalf.

Straps and spare part items are excluded from our free returns.

All return periods being from the date you receive the goods. Items which have been worn or display signs of wear are unable to be returned for a full refund – this does not affect your statutory rights.

Customised watches are excluded from our returns policy.

If you would like to return your purchase for an exchange then we will send your replacement to the original delivery address.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 – 10 working days depending on your payment method issuer.

Return address: Nite International Ltd, Saxon Centre, 11 Bargates, Christchurch, Dorset, BH23 1PZ, United Kingdom

How accurate are Nite watches?

All of our quartz watches are fitted with Swiss-made Ronda movements with a manufacturer’s accuracy rating of -10 / + 20 seconds a month.

All of our automatic watches are fitted with the Sellita SW200-1 Swiss Made movement with a manufacturer’s accuracy rating of +/- 12 seconds a day.

How can I contact Nite Watches directly?

The answers to most questions can be found in the FAQ pages.

However, if you cannot find what you are looking for or have a special enquiry we can be contacted by telephone +44 (0)1202 487757 or Email  – sales@nitewatches.com

 

 

How do I keep my watch clean?

Nite watches can be cleaned by using a soft tooth brush and warm water in the event that they are dirtied by mud or dust.

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How do I register a warranty claim?

Please follow the link below to complete the Service Centre Returns form. Once you have completed the form and received your confirmation, please send your watch with your name and reference number to the address provided. We will confirm receipt of your watch as soon as it arrives and provide you with a written quotation for any necessary work including an estimated turnaround time. Payment will not be required until your watch has been fully repaired.

Please note that all work (including replacement batteries) must be carried out by an authorised Nite technician to avoid invalidating the two year warranty. If you do decide to take your watch to an alternative service centre, please make sure they carry out a pressure test to ensure that water resistance is retained.

 Click here to complete our Service Centre Returns Form

 

How do I track my order?

Once your item has been dispatched, we will email you with a tracking number for your delivery. Please use the relevant shipping website to trace your package.

How do I use my gift vouchers to purchase a watch?

Gift certificates can be redeemed by the recipient in any quantity to cover partially or in full the value of any watch purchase. Gift certificates are non-refundable and can only be redeemed at full face value.

Gift certificates will contain a unique code that can be entered at the checkout in our online store to discount your order total. You can purchase Nite Gift Vouchers here

 

I am stationed in a BFPO location that is eligible for VAT free sales. How do I claim back the VAT?

Certain BFPO addresses are eligible for VAT free sales.

We do, however, require that VAT is paid with your order and, if applicable, we shall then refund this.

BFPO outside EU
If your BFPO address is outside the EU, your VAT is eligble for refund and this refund will be processed upon our checking the details of your BFPO address against the British Forces list at http://www.bfpo.mod.uk/bfponumbers_static.htm

BFPO inside the EU
Certain BFPO locations within the EU are eligible for VAT free sales.

Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a “certificate of entitlement” confirming that the items have been shipped to and received by a qualifying body or person as set out in paragraph 14.2 of HM Revenue and Customs Notice 725 dated December 2009.

We can accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.
For goods which are shipped to BFPO customers in Cyprus or Germany, we require a certificate from the person placing the order uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:

– for British forces in Cyprus – under Article 14(1)(g) of EC Council Directive 77/388/EEC, or

– for a visiting force in Germany – under Article 15(10) of EC Council Directive 77/388/EEC.

We require this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated December 2009. If this certificate is not supplied, we cannot make a refund.

Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:

Nite International Limited

Saxon Centre

11 Bargates

Christchurch

Dorset

BH23 1PZ

British Forces Germany

1. Order your goods, paying in full including VAT.
2. Get a BFG 60 from your BFG/Tax Free office office (it’s the same form for importing cars).
3. Send the form off to JHQ (BFG office will do it for you) with a stamped addressed envelope.
4. You will be issued with a Form 80, which is your entitlement form.
5. Go back to your BFG/Tax free office and they will issue you with a completed exemption certificate.
6. Make photocopies of all your documents (for your records) and send the exemption certificate to our address above.
7. We shall refund the VAT back, to your original payment card or Paypal account, on receipt of the completed documents.

Is my watch insured during transit?

All of our shipments are fully insured against loss or damage during transit. If you believe that your item has been lost or damaged in the post or has not arrived within estimated delivery times, please contact Nite International Limited on +44 (0)1202 487757 or email  admin@nitewatches.com with details of your order. As all shipments are fully traceable, we will contact the relevant shipper on behalf of the recipient, keeping you informed throughout of an estimated date of replacement.

Is there any danger of radiation from the tritium in the GTLS?

No, there is absolutely no risk whatsoever from wearing a watch with GTLS. The low energy electrons of tritium inside a GTLS cannot escape and only the rupture of the light source would free the tritium gas which is so minimal that it would quickly disperse.

On average, we are all exposed to natural radiation sources in everyday life from both space and our surroundings to about 2.4 milliSieverts a year, depending on geographic location. As a wearer of a Nite watch, you are exposed to zero radiation, but in the unlikely event of the watch being destroyed and all of the vials simultaneously breaking, the exposure would be 30,000 times lower than the daily average.

Limited Edition Terms & Conditions

All Limited Edition watch orders are subject to our existing Terms and Conditions together with all points listed below.

 

1. The estimated delivery that is shown when you reserve your MX10 Limited Edition watch is the best available date know to us.  In the unlikely event that this date changes to a later date we will contact you by e-mail to notify you.

 

2. The reservation of a marked serial number watch is only certified following confirmation the payment is complete and cleared with our payment processor. Where payments fail or are declined we cannot guarantee the reservation of a specific serial numbered watch.

 

3. Nite International Limited reserve the right to request secondary identification to qualify any order and when needed will reserve a serial number for a maximum of 48 hours at our discretion.

 

4. The purchase of a Limited Edition model is covered by the standard terms of our 14 day money back guarantee. *

 

5. The purchase of a Limited Edition model does not qualify for our extended Christmas returns policy.

 

6. The use of discount codes, military discount or competition gifts are not permitted with the purchase of any MX10 Limited Edition models.

 

7. Nite International Limited cannot offer bespoke case back engraving on any MX10 Limited Edition models. **

 

* Due to the bespoke nature of these products Nite International Limited can only give a full refund if the goods are received in perfect condition and in the original packaging. Returns that are not in perfect condition will not be refunded and will be returned to you.

**Customers are welcome to seek the services on an engraver of their own accord. The supply of spare parts is limited and Nite International Limited cannot supply replacement parts following damage incurred by an unauthorised engraver.

My payment has failed

In the event of your attempted card payment not completing successfully we recommend that you contact your bank and advise them that you are making a payment to us and then reattempt the transaction.

Occasionally international payments can be stopped by the card issuer as a precautionary measure.

My voucher/discount code does not work

If your voucher code is not working please contact us on +44 (0)1202 487757 or admin@nitewatches.com

Saturday delivery Royal Mail guaranteed by 1pm

Please note that Saturday delivery Royal Mail guaranteed by 1pm is available for orders placed before 17:00 on the Thursday afternoon of that week. Orders placed after this time are not guaranteed for Saturday delivery.

What are your office opening hours?

Our office in Christchurch, Dorset is open 9am to 5.00pm :

Monday 09.00 -17:00

Tuesday 09:00 – 17:00

Wednesday 09:00 – 17:00

Thursday 09:00 – 17:00

Friday 09:00 – 17:00

Saturday CLOSED

Sunday CLOSED

If you wish to drop in please call ahead for directions!

What is GTLS illumination technology?

All Nite watches feature a specialised illumination technology known as Gaseous Tritium Light Source (GTLS). This completely self-powered illumination is achieved when electrons are emitted from the tritium gas, to excite the phosphorous lining of the GTLS producing a continuous cold light source that will typically last between 10 and 20 years without any external power source. This highly specialised technology is also used in military hardware and pioneering safety equipment where a guaranteed light source is needed for safe operations in hazardous environments and conditions.

Click for more info

What is MBS?

The bezels on our CHRONO, NATO, AQUA and ALPHA models can be easily removed to change the look and style of your Nite watch.  The unique patented Multiple Bezel System allows you to choose from a range of designs to create your own look for different occasions.

What is the cost of delivery?

UK Europe Rest of World
Pins £2.95 Pins £2.95 Pins £4.95
Bracelets £3.95 (recorded) Bracelets £7.95 (recorded) Bracelets £7.95 (recorded)
Watches Free (recorded) Watches £14.99 (recorded) Watches £19.99 (recorded)

What security checks are made to authorise my payment?

Nite International Limited use sophisticated anti-fraud screening software and operate strict security checks to verify the authenticity of all orders.  This process includes confirmation of billing address against the Electoral Roll, e-mail verification and third-party assistance. Please be aware that if this process cannot be completed we will contact you for further confirmation to the email address provided with the order. In the instance that an order cannot be verified to the satisfaction of Nite International Limited, we will refund the card or PayPal payment and the order will not be dispatched. Please note that your billing address MUST match the address that is registered with your card.

If you have any queries or concerns about this process please contact  admin@nitewatches.com  for advice on how to ensure your order is processed smoothly.

 

What should I do if my watch needs repairing or servicing?

Nite deals with all repairs at our UK service centre.
Please follow the link below to complete the Service Centre Returns form. Once you have completed the form and received your confirmation, please send your watch with your name and reference number to the address provided. We will confirm receipt of your watch as soon as it arrives and provide you with a written quotation for any necessary work including an estimated turnaround time. Payment will not be required until your watch has been fully repaired.
Please note that all work (including replacement batteries) must be carried out by an authorised Nite technician to avoid invalidating the two year warranty. If you do decide to take your watch to an alternative service centre, please make sure they carry out a pressure test to ensure that water resistance is retained.

 Click to complete our Service Centre Returns form

When will my order be dispatched and how long does it take to arrive?

Following third party security checks, orders are processed and dispatched within 12-48 hours.

Watches dispatched to UK addresses are shipped via DHL Express delivery service.

Watches dispatched to International orders are dispatched via DHL Express Worldwide Service who estimate delivery within 1-7 days depending on destination.

Straps, bezels and tools are dispatched via Royal Mail recorded sign for postage. Small parts are shipped via Royal Mail First Class postage.

When will my watch need servicing?

Watches require regular servicing to maintain optimum efficiency and a service is normally required every 3-5 years.

Where are the movements manufactured?

All Nite movements are made in Switzerland by one of the world’s leading Swiss movement manufacturers; Ronda. Their analogue and chronograph products are exacting and precise.

Where can I buy a Nite watch?

Nite watches can only be purchased directly from the official brand website. Nite watches are not available from traditional retailers or other websites. This direct to consumer approach enables us to provide the best possible customer service and after care.

Where can I purchase replacement parts?

Replacement straps, pins and MBS bezels can be purchased by visiting our store page

All other parts such as batteries and movements can be replaced by our authorised technician during a service or repair. Nite do not stock and cannot supply movements or batteries.

 

 

Will I be charged VAT or tax and customs duties?

EU VAT Tax at 20% is automatically charged on all orders that are shipped to the UK and the European Community. Orders shipped to addresses outside of the European Community are subject to VAT exemption in accordance with the UK Customs and Excise rulings.

It is the responsibility of the purchaser to pay all subsequent import tax and duty on goods shipped to their respective country. In the instance that items are returned to Nite International Limited as a result of a rejected payment, subsequent charges incurred will be deducted from any refund issued.

Will I need to sign for my order on delivery?

Yes. All shipments of watches and recorded delivery items will require a signature upon arrival. In the instance that a signature cannot be obtained, a calling card will be left by the courier at the address with details for rearranging delivery or collection from your local depot. If the item is not collected and subsequently returned to Nite International, postage will be charged to resend the item.