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2 Year Warranty

General Frequently Asked Questions

Please filter our FAQs by selecting any of the topics below.

All Topics Contact Delivery Discounts GTLS Gift Vouchers Maintenance Military Purchasing RETURNS Timekeeping Upgrade Warranty and Servicing FAQs

Can I upgrade my existing Nite watch?

Yes, you can receive up to £100 off any of our full priced watches* when you upgrade your existing Nite watch.  We accept watches in any condition, regardless of whether they are working, discontinued or current models, with or without a strap.  For full terms and conditions together with instructions on how to take advantage of this offer see below.

 

Upgrade discount Terms and Conditions

Receive up to £100 off any full priced model*

To take advantage of this simply send us your existing Nite watch using the Warranty, Returns and Upgrade form stating which model you would like to upgrade to.

Upon delivery we will contact you to take payment for your new watch and apply the respective discount amount as per the list below.

Choose a model from the MX10 series and receive £50 off

Choose a model from the ICON series and receive £50 off

Choose a model from the HAWK series and receive £50 off

Choose a model from the MARQUESS series and receive £50 off

Choose a model from the ALPHA series and receive £75 off

Choose a model from the ICON AUTOMATIC series and receive £100 off

0% finance is not available when upgrading.

*Exclusions may apply

Do you offer a discount for military personnel?

Yes, we offer a 10% discount on all full priced watches. Please note a copy of your military ID will be required to receive the voucher code. Please contact admin@nitewatches.com for more details.

Alternatively, if you are a member of British Forces Discounts, then you can log in and find us listed on there:  Army Discounts

Do you offer finance?

Yes, we have partnered with DivideBuy Retail Finance.

You can apply for interest free credit by selecting this method of payment at the final stage of the checkout process.

For full details please click here

Do you ship to BFPO or APO addresses?

Yes, please include your BFPO or APO number in the postcode box at checkout. VAT will be charged on all BFPO orders inside the European Community. Orders shipped to BFPO addresses outside of the European Community are subject to VAT exemption in accordance with the UK Customs and Excise rulings.

Free returns UK mainland

If your watch is within the 28 day returns guarantee period then you can return your order to us free of charge for an exchange or full refund.  Simply contact us via sales@nitewatches.com to notify us of your intent to return the product and we will organise the collection through DHL Express on your behalf.

Straps and spare part items are excluded from our free returns.

All return periods being from the date you receive the goods. Items which have been worn or display signs of wear are unable to be returned for a full refund – this does not affect your statutory rights.

Customised watches are excluded from our returns policy.

If you would like to return your purchase for an exchange then we will send your replacement to the original delivery address.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 – 10 working days depending on your payment method issuer.

Return address: Nite International Ltd, Saxon Centre, 11 Bargates, Christchurch, Dorset, BH23 1PZ, United Kingdom

How accurate are Nite watches?

All of our quartz watches are fitted with Swiss-made Ronda movements with a manufacturer’s accuracy rating of -10 / + 20 seconds a month.

All of our automatic watches are fitted with the Sellita SW200-1 Swiss Made movement with a manufacturer’s accuracy rating of +/- 12 seconds a day.

How do I track my order?

Once your item has been dispatched, we will email you with a tracking number for your delivery. Please use the relevant shipping website to trace your package.

How do I use my gift vouchers to purchase a watch?

Gift certificates can be redeemed by the recipient in any quantity to cover partially or in full the value of any watch purchase. Gift certificates are non-refundable and can only be redeemed at full face value.

Gift certificates will contain a unique code that can be entered at the checkout in our online store to discount your order total. You can purchase Nite Gift Vouchers here

 

Is there any danger of radiation from the tritium in the GTLS?

No, there is absolutely no risk whatsoever from wearing a watch with GTLS. The low energy electrons of tritium inside a GTLS cannot escape and only the rupture of the light source would free the tritium gas which is so minimal that it would quickly disperse.

On average, we are all exposed to natural radiation sources in everyday life from both space and our surroundings to about 2.4 milliSieverts a year, depending on geographic location. As a wearer of a Nite watch, you are exposed to zero radiation, but in the unlikely event of the watch being destroyed and all of the vials simultaneously breaking, the exposure would be 30,000 times lower than the daily average.

Saturday delivery Royal Mail guaranteed by 1pm

Please note that Saturday delivery Royal Mail guaranteed by 1pm is available for orders placed before 17:00 on the Thursday afternoon of that week. Orders placed after this time are not guaranteed for Saturday delivery.

What are your office opening hours?

Our office in Christchurch, Dorset is open:

Monday 09.00 -17:00

Tuesday 09:00 – 17:00

Wednesday 09:00 – 17:00

Thursday 09:00 – 17:00

Friday 09:00 – 17:00

Saturday CLOSED

Sunday CLOSED

If you wish to drop in please call ahead for directions.

What is GTLS illumination technology?

All Nite watches feature a specialised illumination technology known as Gaseous Tritium Light Source (GTLS). This completely self-powered illumination is achieved when electrons are emitted from the tritium gas, to excite the phosphorous lining of the GTLS producing a continuous cold light source that will typically last between 10 and 20 years without any external power source. This highly specialised technology is also used in military hardware and pioneering safety equipment where a guaranteed light source is needed for safe operations in hazardous environments and conditions.

Click for more info

What is MBS?

The bezels on our CHRONO, NATO, AQUA and ALPHA models manufactured before 2016 can be easily removed to change the look and style of your Nite watch.  The unique patented Multiple Bezel System allows you to choose from a range of designs to create your own look for different occasions.

The current ALPHA models do not have the MBS bezel.

What is the cost of delivery?

UK Mainland
Europe Rest of World
Pins Free Pins £2.95 Pins £4.95
Bracelets Free (1st class) Bracelets £7.95 (Tracked) Bracelets £7.95 (Tracked)
Watches Free (Signed for) Watches £15 (Signed for) Watches £20 (Signed for)

 

What should I do if my watch needs repairing or servicing?

Nite deals with all repairs at our UK service centre.
Please follow the link below to complete the Service Centre Returns form. Once you have completed the form and received your confirmation, please send your watch with your name and reference number to the address provided. We will confirm receipt of your watch as soon as it arrives and provide you with a written quotation for any necessary work including an estimated turnaround time. Payment will not be required until your watch has been fully repaired.
Please note that all work (including replacement batteries) must be carried out by an authorised Nite technician to avoid invalidating the two year warranty. If you do decide to take your watch to an alternative service centre, please make sure they carry out a pressure test to ensure that water resistance is retained.

 Click to complete our Service Centre Returns form

When will my order be dispatched and how long does it take to arrive?

Following third party security checks, orders are processed and dispatched within 12-48 hours.

Watches dispatched to UK addresses are shipped via DHL Express delivery service.

Watches dispatched to International orders are dispatched via DHL Express Worldwide Service who estimate delivery within 1-7 days depending on destination.

Straps, bezels and tools are dispatched via Royal Mail recorded sign for postage. Small parts are shipped via Royal Mail First Class postage.

Where can I buy a Nite watch?

Nite watches can only be purchased directly from the official brand website. Nite watches are not available from traditional retailers or other websites. This direct to consumer approach enables us to provide the best possible customer service and after care.

Will I be charged VAT or tax and customs duties?

EU VAT Tax at 20% is automatically charged on all orders that are shipped to the UK and the European Community. Orders shipped to addresses outside of the European Community are subject to VAT exemption in accordance with the UK Customs and Excise rulings.

It is the responsibility of the purchaser to pay all subsequent import tax and duty on goods shipped to their respective country. In the instance that items are returned to Nite International Limited as a result of a rejected payment, subsequent charges incurred will be deducted from any refund issued.

Will I need to sign for my order on delivery?

Yes. All shipments of watches and recorded delivery items will require a signature upon arrival. In the instance that a signature cannot be obtained, a calling card will be left by the courier at the address with details for rearranging delivery or collection from your local depot. If the item is not collected and subsequently returned to Nite International, postage will be charged to resend the item.